PRIMUSGEN.COM PRIVACY POLICY

Legal Entity: Primusgen LLC (Jacksonville, Florida, USA)
Last Updated: September 10, 2025

This Privacy Policy explains how Primusgen LLC (“PrimusGen,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use our websites, applications, platforms, and related products and services (the “Services”). It also describes your rights and choices. If you do not agree with our policies and practices, please do not use the Services.

We provide CRM features tailored to website‑builder workflows and IT / computer‑electronics service operations (e.g., tickets, assets, repairs, RMA). We process payments through Stripe as described below.

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1) Scope & Who We Are

This Policy applies to:

• Account users (your employees/contractors who log in),

• Your customers/contacts whose information you store in the CRM,

• Website visitors to our marketing site or embedded widgets,

• Device owners involved in intake/repair/RMA workflows you run via the Services.

For CRM data you upload, you act as the controller/business and PrimusGen acts as your processor/service provider. For our own operations (e.g., account, billing, security, analytics, marketing), PrimusGen is an independent controller. See Section 12.

Contact (Privacy): support@primusgen.com
Mailing Address: Primusgen LLC, Jacksonville, Florida, USA

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2) Information We Collect

2.1 Information you provide

• Account & Profile: name, email, phone, organization, role, password, MFA data.

• Business & Billing: company info, address, tax IDs, plan selections. Payments are processed by Stripe; we do not store full card numbers or CVC. We may receive from Stripe limited details (e.g., last‑four, card brand, expiry, billing name/address, IP, device info, transaction/charge IDs, fraud/risk signals).

• CRM Content: your customers’ contact details, notes, files, tags, deal stages, pipelines, communications history.

• Communications: email/SMS/call content routed through the Services; support tickets and chats.

• Website/Project Data: site content, images, logos, code snippets, DNS/domain details, hosting records.

• IT/Repair Intake: device owner contact, device identifiers (e.g., serial/IMEI), problem descriptions, diagnostics, firmware/version, RMA forms, photographs.

2.2 Information collected automatically

• Usage & Logs: pages viewed, features used, timestamps, referrers, app version, crash reports.

• Device & Network: IP address, approximate location, browser/OS, device type, cookie/SDK identifiers.

• Telemetry: performance metrics, latency, email deliverability events (opens/clicks/bounces), SMS delivery status.

2.3 Information from third parties

• Integrations you connect: email/SMS providers, Stripe, registrars/hosts, calendars, help desks, analytics, lead forms, ecommerce carts, device databases.

• Partners & Referrals: channel partners, marketplaces.

• Public Sources: business registries and public websites.

Sensitive data. Unless your plan and a signed DPA expressly allow it, do not store regulated sensitive data (e.g., raw payment card data, government IDs, precise geolocation, health/PHI, biometric templates) in the Services.

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3) How We Use Information (Purposes)

We process information to:

• Provide & operate the Services (accounts, pipelines, tickets, repairs, inventory, domains/DNS, hosting workflows).

• Process payments via Stripe, manage subscriptions, invoices, refunds, chargebacks, taxes, and fraud screening.

• Deliver communications you initiate (email/SMS/calls) and manage consent, preferences, suppression, and compliance logs.

• Support & Safety: diagnose issues, provide support, prevent fraud/abuse, secure accounts, and investigate incidents.

• Improve & Develop: analyze usage, test features, enhance product quality (using aggregated/de‑identified data where feasible).

• Marketing & Events: send product updates and offers where permitted (you can opt out).

• Legal & Compliance: meet legal obligations, enforce agreements, and respond to lawful requests.

EEA/UK/Swiss legal bases: contract, legitimate interests (security, improvement, fraud prevention), consent (e.g., marketing cookies), and legal obligations.

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4) Cookies & Tracking

We use cookies, SDKs, pixels, and similar technologies for:

• Essential (authentication, security, load balancing),

• Functional (preferences, features),

• Analytics (usage measurement, diagnostics),

• Advertising (only with consent).

Stripe may set essential cookies/local storage to enable secure payment flows, fraud prevention, and 3‑D Secure (3DS).

Your choices: manage preferences via our Cookie Settings; use browser controls (may limit functionality). We honor Global Privacy Control (GPC) signals where applicable for targeted‑ad opt‑outs; we do not respond to legacy Do Not Track.

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5) How We Disclose Information

We disclose information to:

• Service Providers/Processors: hosting, storage/backup, email/SMS/calling, analytics, error logging, support tools, and Stripe for payments—only as needed to perform services for us.

• Stripe (Payments): We share billing and transaction details (e.g., name, email, IP, device info, billing address, amounts, tax, limited card metadata). We do not receive or store full card numbers or CVC. Stripe may act as an independent controller for fraud prevention, sanctions/AML, and regulatory compliance, and as our processor for transaction execution. See Stripe’s privacy policy for details.

• Third‑Party Integrations you connect: when you enable them, those providers typically act as separate controllers under their policies.

• Telecom & Delivery Partners: carriers/aggregators for messaging/calling.

• Domain Registrars/WHOIS: for domain registration/transfer/management (subject to ICANN/registry rules).

• Business Transfers: mergers, acquisitions, financing, or sale of assets.

• Legal & Safety: to comply with law, enforce terms, or protect rights/safety.

• Aggregated/De‑identified: insights that do not reasonably identify you.

We do not sell personal information for money. Where “share” includes cross‑context behavioral advertising under certain U.S. laws, we only engage in such sharing if marketing cookies are enabled; you can opt out via Cookie Settings or GPC.

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6) Your Choices

• Marketing Opt‑Out: unsubscribe links in emails; reply STOP to SMS (carrier rates may apply).

• Cookies: adjust preferences via Cookie Settings.

• Permissions: manage roles and retention in your account.

• Payments: choose whether to store payment methods for reuse (where supported).

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7) Data Retention

We retain personal information as needed to provide the Services, comply with law, and protect our rights. Illustrative periods:

• Account & Billing: life of account + up to 24 months;

• CRM Records & Tickets: until you delete; backups 30–90 days (rolling);

• Device Intake/Repair Data: generally up to 5 years (or as required by law/warranty);

• Logs/Telemetry: 12–18 months;

• Backups: rolling 30–90 days.
  Stripe may retain transaction data per its own legal obligations.

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8) Security

We implement commercially reasonable technical and organizational safeguards (e.g., encryption in transit, access controls, monitoring, network segmentation). Stripe maintains PCI‑DSS compliance for card processing. We do not store raw card numbers or CVC. No system is 100% secure—use strong passwords, enable MFA, and configure roles/permissions appropriately. We will notify you of data incidents as required by law and our agreements.

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9) International Data Transfers

We—and Stripe—may transfer, store, and process information in countries other than where it was collected. Where required, we (and Stripe) rely on appropriate safeguards such as Standard Contractual Clauses and implement additional measures as appropriate.

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10) Your Privacy Rights

Depending on your location, you may have rights to access/know, correct/update, delete, port, restrict/object, withdraw consent, opt out of targeted advertising/“sale”/profiling (where applicable), and appeal a denial.
Submit requests to support@primusgen.com. We may need to verify identity and, for CRM data, confirm admin authority or individual identity. For processing by Stripe (e.g., fraud prevention where Stripe acts as controller), please consult Stripe’s privacy policy and submit requests to Stripe.

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11) Children’s Privacy

The Services are for business use and not directed to children. We do not knowingly collect personal information from children as defined by applicable law. If you believe a child provided information, contact support@primusgen.com.

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12) Roles: Controller vs. Processor; DPA

• For User Data in the CRM, you are the controller/business and PrimusGen is your processor/service provider (processing per your instructions).

• For our own operations (accounts, billing, security, analytics, marketing), PrimusGen is an independent controller.

• Stripe acts as our processor for transaction execution and an independent controller for certain activities (e.g., fraud prevention, AML, regulatory compliance).
  Need a Data Processing Addendum (DPA) with us? Contact support@primusgen.com.

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13) Third‑Party Services

Your use of third‑party services (e.g., Stripe, registrars, hosts, payment gateways, email/SMS providers, analytics, app integrations) is governed by their terms and privacy policies. Review them carefully—especially for any integrations you connect.

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14) California & Other U.S. State Disclosures

14.1 Notice at Collection (California)

We collect the following categories for the purposes described in Sections 3–5:

We do not sell personal information for money. We may “share” identifiers/internet activity for targeted advertising only if you enable marketing cookies; opt out via Cookie Settings or GPC. We do not use/disclose Sensitive PI beyond purposes permitted by law (e.g., security, service delivery).

14.2 California Rights

California residents may request access, correction, deletion, and opt‑out of “sharing” for targeted advertising (and “sale,” which we do not do). You have a right to non‑discrimination for exercising your rights. Submit requests to support@primusgen.com. You may appeal denials as described in our response.

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15) Device Intake, Repair & Abandoned Property

If you use our repair/RMA workflows:

• Back up first: diagnostics/repairs can cause data loss; you are responsible for backing up device data before service.

• Data handling: technicians may access device data strictly to perform authorized services.

• Uncollected devices: where permitted by law and your posted policy, devices not retrieved within the stated period may incur storage fees or be treated as abandoned.

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16) Changes to This Policy

We may update this Policy. Material changes will be notified (e.g., in‑app or by email). The “Last Updated” date reflects the latest version. Continued use after changes take effect means you accept the updated Policy.

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17) Contact Us

Primusgen LLC
Privacy Contact: support@primusgen.com

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18) Definitions (Plain Language)

• Personal Information / Personal Data: information that identifies or can reasonably be linked to an individual or household.

• Processor / Service Provider: processes personal data on behalf of a controller/business.

• Controller / Business: decides why/how personal data is processed.

• Sale / Share: may include sharing for targeted advertising even without money exchanged, under some U.S. laws.

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19) Short‑Form “Notice at Collection” (for footer or signup)

We collect identifiers (e.g., name, email, IP), customer records, commercial info, internet/network activity, and approximate geolocation to provide and secure our Services, process payments via Stripe, support your account, improve features, and (with consent) measure/advertise. We do not sell personal information. We may “share” limited data for targeted ads only if marketing cookies are enabled; opt out in Cookie Settings or via GPC. See our full Privacy Policy for retention, your rights, and contact options.

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8. Contact Us

If you have any questions about this Privacy Policy, you can reach us at:
Email: support@primusgen.com
Website: primusgen.com

Your trust is important to us, and we are committed to safeguarding your privacy.